Chris Monteleone Location: Las Vegas, NV

Work History

Information Technology Specialist

MS Shift Las Vegas, NV March 2025 — Present

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About MS Shift

MS Shift is a full-service technology provider specializing in the hospitality sector. The company delivers integrated software and hardware solutions, backed by expert IT support to ensure operational reliability and enhanced service delivery for every client.

Key responsibilities

  • Performed day-to-day Active Directory user administration (password resets, account unlocks, and access provisioning), resolving 75+ tickets/week across 1,000+ total managed client locations in hospitality, healthcare, and corporate environments
  • Led a full-cycle MDM implementation for 250+ Android devices across 15 locations, configuring ManageEngine and automating device provisioning with StageNow, cutting setup time by over 45 minutes per unit, and delivered comprehensive on-site user training
  • Led new-hire onboarding and training, delivering a standardized curriculum to new hires; created SOPs and checklists, administered skills assessments, and provided 1:1 coaching for role readiness
  • Weekly on-site support across ARIA/Vdara, Bellagio, The Cosmopolitan, Mandalay Bay, MGM Grand, Park MGM, Luxor, Excalibur, New York-New York, The Signature, Resorts World Las Vegas, and W

Skills & tools

User & Device Management

Active Directory, ManageEngine Mobile Device Manager (MDM), Zebra StageNow (Android device provisioning)

Operating Systems

Microsoft Windows, OS Imaging & Deployment, iOS, Android

Networking

Router / Switch Configuration, IP Whitelisting, VPN Configuration, Network Troubleshooting

Productivity Suites

Microsoft Office 365, Google G-Suite

Remote Support & Documentation

TeamViewer, WebEx, Jira, Confluence

Hardware Support

On-Site PC & Kiosk Deployments, Zebra/Dymo Printer Installation & Troubleshooting, Peripheral Diagnostics

Web Developer (Contract)

UCLA Remote March 2024 – March 2025

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About the Project

Partnered with Dr. Rory Reid to create the clinic’s “digital front door” for gambling addiction treatment, turning clinical guidance into a clear, welcoming, and action-oriented web experience.

Key Responsibilities

  • Translated therapeutic concepts into an intuitive, interactive, and welcoming online experience for individuals seeking help.
  • Built a fast, accessible website, optimizing navigation, readability, and mobile responsiveness.
  • Managed code with Git & GitHub by using feature branches, pull-request reviews, a protected main branch, and issue tracking to keep changes traceable and low risk.
  • Used GitHub for code review/testing, published to GoDaddy hosting, and documented content update steps for non-technical editors.

Skills & Tools

FRONTEND

JavaScript, CSS, HTML

VERSION CONTROL & COLLAB

Git, GitHub (Issues/Projects, PR reviews), Markdown

DEPLOYMENT & OPS

GitHub Pages, DNS & SSL (GoDaddy), Uptime/change logs, Edit Guides and Documentation

Strategic Partnerships Intern

Allviews Technology Las Vegas, NV (On-site) December 2024 – January 2025

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About the Role

Represented a pet robotics startup at CES 2025, qualifying integration partners and media or investor leads while capturing technical requirements and producing concise partner briefs for leadership.

Key Responsibilities

  • Staffed the booth for three days at CES and delivered product pitches plus demos to prospects, investors, and press.
  • Captured names, emails, and phone numbers while organizing notes and prioritizing follow-ups.
  • Sent follow-up materials and scheduled introductory calls after the event.

Skills & Tools

Business Development

Lead qualification, needs discovery, value proposition, stakeholder mapping, pipeline prioritization

Research & Documentation

Partner research, requirement capture, competitive analysis, concise partner briefs, reporting

Tools & Events

Contact and company tracking, email outreach, trade show staffing, booth operations, demo scripting

Quality Assurance Tester (Seasonal)

2K Vegas Las Vegas, NV (On-site) Jun 2019 – Sep 2019

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About the Role

QA on NBA 2K20, WWE 2K20, and Borderlands 3, executing end-to-end testing across PC, PlayStation, and Xbox to ensure stability and ship readiness.

Key Responsibilities

  • Logged clear, reproducible defects in Jira, documenting environments, expected versus actual results, and attachments while tracking issues through resolution.
  • Partnered with developers for triage and prioritization, verified fixes via targeted regression on new builds, and closed tickets once validation passed.
  • Coordinated with leads and fellow QA testers to balance coverage across features and platforms, preventing test gaps ahead of release milestones.

Skills & Tools

QA & Test Design

Test planning, test cases, repro isolation, risk-based testing, regression

Tracking & Platforms

Jira (bug reports), PC, PlayStation, Xbox

Collaboration

Cross-team communication, defect triage

Barista (Education Benefit Program)

Dutch Bros Coffee Las Vegas, NV (Part-time) February 2020 – March 2024

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About the Role

Worked in a high-volume, fast-paced shop serving hundreds daily. Developed customer support skills directly transferable to IT. Used the Dutch Bros Education Benefit Program to help fund college while working.

Key Responsibilities

  • Delivered fast, consistent service while maintaining quality during peak rushes.
  • Handled inquiries and issues with clear communication, active listening, and calm problem-solving.
  • Operated and troubleshot a complex point-of-sale workflow with accuracy and accountability.
  • Coordinated with teammates to manage queues and keep operations smooth under pressure.

Skills & Tools

Service & Support

Active listening, de-escalation, time management

Systems

POS operation and troubleshooting, drawer balancing

Teamwork

Shift coordination, task handoffs, peer training